ESAD Refund Policy
1.1 ESAD tries its best to serve the members. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that ESAD fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement. In case of digital payment refund execution time has dependency on banks or MFS or PSP and may take longer time if delayed at their end.
1.2 Refund requests will be processed under mentioned situation:
– Unable to serve with any service.
– Member cancels a paid order before it has been dispatched.
For all the above two scenarios, the refund amount will be arranged by ESAD. Upon member’s request, ESAD will transfer the refund amount to the user’s original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through cash or MFS/PSP.